Terms & Policy
Terms & Policy
At Sacred Owl Solutions, we are committed to providing the highest quality of service while respecting both our clients' and practitioners' time. Please review our office policies below to ensure a smooth and professional experience.
Cancelation Policy
Sacred Owl Solutions has a strict 48-hour cancellation policy.
Services: If an appointment is canceled, rescheduled, or missed with less than 48 hours’ notice, a 50% charge will be applied to the scheduled service.
Classes & Events: If a class or event is canceled, rescheduled, or missed without at least 48 hours' notice, a 100% charge will be applied for the allocated class time. We understand that unforeseen circumstances may arise, but last-minute cancellations impact both our providers and other clients who may have wanted that appointment slot. In fairness to our team, we are unable to absorb the financial responsibility of last-minute changes. We kindly ask that you respect our 48-hour policy and appreciate your cooperation.
We sincerely appreciate your understanding and value the opportunity to support you on your healing journey.
Late Arrivals: Clients are given a 15-minute grace period for late arrivals. We understand traffic or emergencies happen, and we do our best to accommodate when possible, but we appreciate your understanding as we stay on schedule to respect all clients’ time.
After 15 minutes, the session will still be charged at full price, but due to scheduling constraints, the service may be shortened to fit within the original appointment time. If repeated late arrivals or last-minute cancellations occur, a credit card will be required to remain on file, and any cancellation or no-show fees will be charged accordingly.
Privacy Policy
Samantha Rines O’Dell and Sacred Owl Solutions is committed to honoring your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website, register for events, book sessions, or complete any forms.
Information We Collect
When you engage with Sacred Owl Solutions through our website or offerings, we may collect personal information such as:
- Name
- Email address
- Phone number
- Event or session registration details
- Information you voluntarily share related to your interests, goals, or inquiries
We only collect information that you knowingly and willingly provide.
How We Use Your Information
The information you provide may be used to:
Register you for events, workshops, programs, or sessions
Communicate with you about your registration, booking, or inquiry
Send relevant reminders, updates, or educational resources
Improve our services, offerings, and overall client experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Email Communications
If you choose to opt in to receive emails from Sacred Owl Solutions, you may receive:
Event details and reminders
Educational content and resources
Updates about offerings, programs, or services
You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email.
Text Messaging & Phone Numbers (SMS)
If you choose to provide your phone number, it will be used only for:
Event reminders
Session confirmations
Important logistical updates related to your registration or booking
Sacred Owl Solutions does not send marketing or promotional text messages.
You may opt out of text messages at any time by replying STOP or by contacting us directly. Message and data rates may apply.
Confidentiality & Sensitive Information
Sacred Owl Solutions honors the confidential nature of the work we do. While forms submitted through our website are not therapy or medical intake forms, any personal information shared is treated with care, respect, and discretion.
Submitting information through our website does not establish a client-practitioner relationship unless explicitly agreed to in writing.
Data Security
We take reasonable measures to protect your personal information using secure platforms and trusted third-party service providers for website hosting, forms, email communication, scheduling, and payment processing.
However, no method of transmission over the internet can be guaranteed to be 100% secure.
Third-Party Services
Sacred Owl Solutions may use third-party tools to operate and support our business. These providers receive only the information necessary to perform their services and are required to safeguard your data in accordance with their own privacy policies.
Your Rights & Choices
You have the right to:
Request access to the personal information we have on file
Request corrections or updates
Request removal of your information from our records
To make a request, please contact us using the information below.
Updates to This Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Sacred Owl Solutions
Email: [email protected]
Website: www.sacredowlsolutions.com
Refund Policy
Gift Cards, Vouchers, Packages, and Special Offers:
All sales on gift cards, vouchers, packages, and discounted services (including sale items and special offers) are final and non-refundable.
If a package refund is requested and granted, (e.g., due to extenuating circumstances or at the discretion of the practitioner) the services already rendered will be adjusted to reflect standard (non-discounted) service pricing. The remaining balance will be credited to your account for future use toward other services at Sacred Owl Solutions. Our packages are designed to provide a discount when all sessions are fully utilized. This discount is applied to the final sessions of the package. If a package is discontinued before the discount applies, the original standard pricing will be charged for the services already used. Any remaining balance will be issued as an account credit unless otherwise agreed upon in writing by Management.
Products & Retail Returns:
Unused and unopened products in their original packaging may be returned for spa credit within 14 days of purchase.
Items must be in the same condition as received—unopened, unworn (if applicable), with original tags and proof of purchase from our spa.
Opened, used, or damaged products cannot be returned.
Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Any details shared through sessions, consultations, or online interactions will remain confidential and will never be sold, shared, or disclosed without your written consent—except where required by law. Please note that email communication is not a secure form of communication for sensitive personal or medical information. For confidential matters, we recommend discussing them in person or through a secure platform.
If you have any concerns about how your information is stored or used, please contact us directly.
Consulting Disclaimer:
Coaching and Consulting services offered through Sacred Owl Solutions are intended for educational and personal development purposes only. They are not a substitute for medical, psychological, or psychiatric care. If you are in crisis or require mental health support, please seek help from a licensed healthcare professional.
Thank you
We appreciate your cooperation and look forward to serving you! If you have any questions about these policies, please don’t hesitate to reach out.
For Additional Concerns:
email us at [email protected]
© Copyright 2026. Samantha Rines O'Dell / Sacred Owl Solutions. All rights reserved.